Managed Services

In today’s modern workplace, you need to support your users and ensure they can access their applications, services and data from any device, in any location, around the clock. Does your team have the resources to manage incoming IT service requests throughout the increasing working day and beyond?
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Managing the desk is an important part of IT operations but as a busy team you have to strike the right balance between managing the mass of business as usual and delivering innovative new services.

Ideal for companies with 10-5000 employees, our Service Desk enables you to pass the support and management of your end users to APX, to a defined SLA. This allows your team to focus on managing the core environment and initiatives that have the biggest impact to your business.

We can also support you outside of the traditional working day, meaning your team doesn’t have to be on call unless it’s a real emergency.

On a 24/7 basis, our team will provide end user support and escalate relevant cases to appropriate 3rd party or internal resolver groups, maintaining responsibility for managing the case and updating the end user.

Are you struggling with a bespoke application?

Are your existing developers no longer available?

Are you no longer happy with the level of service you’re receiving from your current supplier?

If you answered yes to any of the above, then please find out how our development team can help…